360WISP email setup

Category: Support

Manual Settings

If you do not see an auto-configuration script for your client in the list above, you can manually configure your mail client using the settings below:

Secure SSL/TLS Settings
(Recommended)
Username: "your email"@360wisp.net
Password: Use the email account’s password.
Incoming Server: mail.360wisp.net
  • IMAP Port: 993
  • POP3 Port: 995
Outgoing Server: mail.360wisp.net
  • SMTP Port: 465
Authentication is required for IMAP, POP3, and SMTP.
   
Non-SSL Settings

Notes:

  • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
  • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
  • Outgoing mail is sent using SMTP.
  • We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

 

Power Cycling

Category: Support

Power Cycling

Power cycling is a great way to maintain the integrity of your Internet connection. Many technical issues can be resolved with a quick power cycle.

To power cycle your Internet connection, find the small white or black box that is between the radio on your roof and your computer or router. This box is your Power over Ethernet adaptor (or PoE) and provides power to the radio on your roof. The PoE is usually inside the home and close to your computer or router.

To power cycle, remove the power cord from the side of the PoE, leave it unplugged for 15 to 20 seconds, then plug it back in. You should not need to remove the Ethernet wire from the PoE. The Ethernet wire has an end that resembles a telephone line. If you do remove the Ethernet wire, it is important that you connect the wire back into the exact ports from which you removed them.

If you have a router, remove the power cord from the back of the router and the power cord from the PoE simultaneously. When you return the power to these devices, there is a good chance your Internet will be back to performing the way it should.

Often, an apparent issue with your Internet connection may actually be an issue with your computer. Like power cycling, rebooting or restarting your computer often reconnects your device to the Internet. When having issues online, a quick restart of your computer may be all it takes to get you back to surfing the web.

 

 

Basic Troubleshooting

Category: Support

Trouble connecting?

Before calling support, you may want to try the following:

 
Are other computers able to connect to the Internet?
 
Have you tried a different website?
 
Is there power to the outlet?
 
Are all devices powered on?
 
Are all the cables plugged in completely?  You might unplug and plug in again.
 
Unplug the connection from your router and plug directly into your computer.  This would let you know if the router could be the issue.
 
 
If you are running a wireless connection to a laptop, is the wireless turned on?
 
Are you connected to the correct wireless network?
 
 

If you have tried the above and still can't connect, try the following steps:

 
Power cycling is a great way to maintain the integrity of your Internet connection.  Many technical issues can be resolved with a quick power cycle.
 
To power cycle your Internet connection, find the small white or black box that is between the radio on your roof and your computer or router.  This box is your Power over Ethernet adapter (or PoE) and provides power to the radio on your roof.  The PoE is usually inside the home and close to your computer or router.
 
To power cycle, remove the power cord from the side of the PoE, leave it unplugged for 15 to 20 seconds, then plug it back in.  You should not need to remove the Ethernet wire from the PoE.  The Ethernet wire has an end that resembles a telephone line.  If you do remove the Ethernet wire, it is important that you connect the wire back into the exact ports from which you removed them.
 
If you have a router, remove the power cord from the back of the router and the power cord from the PoE simultaneously.  When you return the power to these devices, there is a good chance your Internet will be back to performing the way it should.
 

Often, an apparent issue with your Internet connection may actually be an issue with your computer.  Like power cycling, rebooting or restarting your computer often reconnects your device to the Internet.  When having issues online, a quick restart of your computer may be all it takes to get you back to surfing the web.

 

 

email Security

Category: Support

Email Security

Hackers love to gain access to individuals’ email accounts and then use those accounts to send out spam. Although there is no way to guarantee your email account is safe from hackers, there are some steps you can take to help secure your email.

Use a secondary email address when filling out forms online from companies that you don’t 100% trust. Some companies may sell your email address as part of a mail-list and it can end-up in the hands of hackers and spammers.

  • Make sure your email password is complex. A simple password, like the name of your dog, may be easy to remember, but it is also easy for a hacker to figure out. A complex password with a combination of upper and lower case characters, numbers and special characters (such as an underscore or an ampersand) is much more difficult for a hacker to crack.
  • Neither 360 Communications, LLC nor any other legitimate company will ever ask you for your email password via email. If you receive an email asking for your email password, even if the email claims to be from 360 Communications, LLC, delete the email without responding or call our office.

If you need help making your password more secure, one of our representative would be more than happy to assist you.